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Legal & T&C's

Terms & Conditions

Introduction
Welcome to used‑car‑consumer‑help.co.uk (“Website”). These Terms and Conditions (“Terms”) govern your use of this Website and any services provided. By using the Website or purchasing services, you agree to these Terms. If you do not agree, do not use the Website or services.
 

Service Description
We provide guidance and support to customers dealing with used car dealers. Our service is informational and advisory only and does not constitute legal advice or representation.
 

User Obligations
By using our Website or services, you agree to:

  • Provide accurate information when engaging our service

  • Use our guidance responsibly

  • Not attempt to hold us liable for outcomes with dealers
     

Intellectual Property
All content (text, images, templates, guides) is protected by copyright. You may not reproduce or distribute content without permission.
 

External Links
The Website may link to external resources. We do not endorse or control these sites and are not responsible for their content.


Limitation of Liability
Our guidance is provided “as is”. We cannot guarantee outcomes in your dealings with dealers. We disclaim liability for any losses, damages, or consequences arising from the use of our services.


Governing Law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
 

Contact
Email: cra2015.assist@gmail.com

Legal Disclaimer

Purpose

All content and guidance provided on this Website is for general information only. It does not replace professional, legal, or regulatory advice.


No Guarantee
While we strive to provide accurate guidance, we cannot guarantee:

  • Success in disputes with dealers

  • Compliance with individual circumstances or laws


Use at Your Own Risk
You use the Website and services at your own risk. We are not liable for any outcomes or losses resulting from your application of our guidance.


External Links
We are not responsible for third-party websites linked from our Website.


Privacy Policy (UK GDPR / Data Protection)


Data Collection
We may collect:

  • Contact information (name, email) via forms

  • Payment information through secure providers

  • Analytics data (cookies, IP address, page views)


Use of Data

  • To provide our service and respond to enquiries

  • To process payments

  • To improve the Website experience

  • To send newsletters or updates if opted in


Data Sharing
We do not sell or share personal data with third parties, except where necessary for payment processing or legal obligations.


Cookies
We use cookies to monitor traffic and improve usability. By using the Website, you consent to cookies.


Your Rights
Under UK GDPR, you can:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw consent to communications


Contact
Email: cra2015.assist@gmail.com
 

Refund Policy


Scope
This applies to all paid services provided by used‑car‑consumer‑help.co.uk, including guidance, templates, and advice related to dealing with used car dealers.


Service Nature

  • Our services are advisory only and do not constitute legal representation.

  • We provide guidance, advice, and resources to assist clients in communicating with dealers.
     

Refund Terms

  • If you are dissatisfied with our service, contact us within 7 days of your payment.

  • Refunds will be considered on a case-by-case basis and may be granted if we have not delivered the agreed service.

  • We cannot guarantee any particular outcome in your dealings with dealers.
     

Limitation of Liability / Maximum Refund

  • Under no circumstances will a refund exceed the total amount you have paid for our services.

  • For clarity, this means that even if a dispute with a dealer involves sums far greater than what you paid us, your maximum refund is limited to the fee charged for the advisory service.

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